higgsPrivacy Policy
This page describes what we collect when you use higgs and how we keep that data protected. Our privacy practices are designed to be transparent: we tell you exactly what information we gather, why we need it, and who has access to it. We do not sell your personal data to third parties, and we encrypt all sensitive information both in transit and at rest.
Our higgs platform operates across supported jurisdictions in Southeast Asia. When you access higgs from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed on servers located outside your country. We comply with data-protection regulations applicable in your jurisdiction, and we provide you with rights to access, correct, or delete your personal information upon request.
We collect data for specific purposes: account verification (KYC), fraud prevention, payment processing, customer support, and regulatory compliance. We never use your data for marketing without your consent, and we never share it with unaffiliated third parties except where required by law. This policy explains each data category, our retention practices, and how you can exercise your privacy rights.
What data we collect on higgs
We collect data in several categories when you use higgs. During registration, we collect your full legal name, date of birth, national identity number, email address, and phone number. This information is required for account creation and KYC verification. We also collect your residential address during the verification process.
When you deposit or withdraw on higgs, we collect payment information: your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), transaction amount, and timestamp. We do not store your full bank account number or card details—payment processors handle that information securely. We collect this data to process your transaction, prevent fraud, and maintain account records.
When you play on higgs, we collect gameplay data: which games you access, your wagers, outcomes, and settlement results. We also collect technical data: your IP address, device type, browser, and access timestamps. This data helps us detect fraud, troubleshoot technical issues, and understand platform usage patterns. We do not use this data to identify you personally outside the higgs platform.
If you contact our higgs support team, we collect your support messages, any attachments you send, and our responses. We retain this correspondence for customer-service records and dispute resolution. If you report a problem with a Liga 1 match settlement or a live-dealer game, we keep those records to investigate and respond to your concern.
How we use your data on higgs
We use your personal data on higgs for the following purposes: account creation and management, KYC verification, payment processing, fraud detection, customer support, and regulatory compliance. We do not use your data for marketing or promotional purposes without your explicit consent. We do not sell your data to third parties.
Our higgs fraud-detection system analyzes your account activity to identify suspicious patterns: unusual login locations, rapid deposit-and-withdrawal cycles, or bets inconsistent with your historical behaviour. If we detect potential fraud, we may temporarily freeze your account and contact you to verify your identity. This protects both you and higgs from unauthorized access and money-laundering schemes.
We use your gameplay data on higgs to calculate your loyalty tier, weekly cashback, and referral rewards. We also use it to settle your bets accurately and provide you with account statements and transaction history. Your data helps us ensure fair gameplay and transparent settlement across all games—football sportsbook, live-dealer tables, slots, and esports markets.
We may use your data on higgs to comply with legal obligations: responding to law-enforcement requests, preventing money laundering, or fulfilling tax reporting requirements. We will disclose your data only when legally required, and we will notify you of such disclosure unless prohibited by law.
Third-party processors and data sharing
Our higgs platform uses third-party service providers to process certain data. Payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to complete transactions. These processors are contractually bound to protect your data and use it only for payment processing. We do not control their privacy practices, but we select processors that meet industry security standards.
Our higgs servers may be hosted by cloud providers located outside your jurisdiction. Your data may be stored and processed in multiple countries. We ensure that all data transfers comply with applicable data-protection regulations. We use encryption and secure protocols to protect your data in transit.
We do not share your personal data with unaffiliated third parties for marketing, advertising, or other commercial purposes. We may share aggregated, anonymized data (e.g., "X% of higgs users in Jakarta prefer Liga 1 markets") with analytics partners to understand platform trends. This aggregated data cannot identify you personally.
How long we keep your data on higgs
We retain your personal data on higgs for as long as your account is active, plus a retention period after account closure. Your registration data (name, ID number, address) is retained for at least 5 years after account closure to comply with anti-money-laundering regulations. Your gameplay and transaction history is retained for at least 7 years for tax and regulatory purposes.
Our higgs support correspondence is retained for 2 years after your last contact. If you request account deletion, we will delete your personal data within 30 days, except where we are legally required to retain it (e.g., for tax or AML compliance). We will retain anonymized data indefinitely for analytics and platform improvement.
You can request a copy of your personal data or ask for deletion by contacting our support team. We will respond to data-access requests within 30 days. If you believe we are processing your data unlawfully, you have the right to lodge a complaint with your local data-protection authority.
Your rights regarding your data on higgs
You have the right to access your personal data on higgs. You can view your registration information, payment history, and gameplay records in your account settings. You can also request a complete data export by contacting our support team.
You have the right to correct inaccurate data on higgs. If your name, address, or contact information is incorrect, you can update it in your account settings or request our support team to make corrections. You have the right to delete your personal data, subject to legal retention requirements. You can request account deletion by contacting our support team, and we will delete your data within 30 days (except where legally required to retain it).
You have the right to object to certain data processing on higgs. For example, you can opt out of promotional emails by clicking the unsubscribe link in any email we send. You can disable cookies in your browser settings. You have the right to lodge a complaint with your local data-protection authority if you believe we are processing your data unlawfully.
Our higgs support team is available to assist with privacy requests. Contact us via email, live chat, or WhatsApp, and we will respond within 30 days. We take your privacy rights seriously and are committed to transparency and compliance with applicable data-protection regulations.
Our higgs security practices
We protect your data on higgs using industry-standard security measures. All communication between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Your password is hashed using cryptographic algorithms—we store only the hash, never the plaintext password. Your personal data is encrypted at rest on our servers.
Our higgs servers are hosted in secure data centres with physical access controls, firewalls, and intrusion-detection systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We implement access controls so that only authorized personnel can access your personal data. We maintain incident-response procedures to address any data breaches promptly.
We recommend that you enable two-factor authentication (2FA) on your higgs account for enhanced security. Once enabled, 2FA requires you to enter a time-based code from your phone each time you log in from an unrecognized device. This prevents unauthorized access even if your password is compromised. You can enable 2FA in your account settings.
If you suspect unauthorized access to your higgs account, contact our support team immediately. We can freeze your account, reset your password, and investigate suspicious activity. We never ask for your password via email or support chat—official higgs customer supportdirects you to your secure account settings.
Changes to our higgs privacy policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable regulations. We will notify you of material changes by email or by posting a notice on our higgs website. Your continued use of higgs after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.
If you have questions about our higgs privacy practices or wish to exercise your privacy rights, contact our support team. We are available via email, live chat, or WhatsApp. We are committed to protecting your privacy and maintaining your trust in the higgs platform.